Questions, Answered
The things people ask us most — about scheduling, pricing, service areas and how the winter side of the business works.
Quotes & Pricing
Nothing. Quotes are completely free and there's no obligation to book. Tell us what you need and we'll come back with a straight price — usually the same day.
It depends on the service: driveways and patios are priced by surface area and condition, windows by the number of panes and whether you want inside, outside or both, and snow removal either per visit or as a seasonal contract. We'll always explain how we got to the number.
No. For most exterior work we can quote from photos, which is often faster. Text us a couple of pictures and a rough measurement — or just the address — and we'll take it from there.
Only if the scope changes — for example, if there's a section of surface we couldn't see in the photos. If that happens we stop and tell you before doing any extra work, never after.
Scheduling & Availability
For regular exterior cleaning, a few days is usually enough. For snow removal, get on the schedule before winter — routes fill up quickly once the first storm hits.
Yes. Property problems don't stick to a Monday-to-Friday schedule, so neither do we. That includes weekends and holidays, and winter storms get a 24/7 response within our coverage area.
Not at all. As long as we can access the surfaces and there's an outdoor water source for pressure washing, you don't need to be there. Most customers come home to a finished job.
Light rain usually doesn't stop exterior cleaning, but heavy weather can. If we need to move your booking, we'll contact you first and get you into the next available slot.
Service Area
We work a 30-mile radius from our base, which covers the towns listed on our Service Area page. It's deliberately tight so we can respond quickly rather than spending the day driving.
Often, yes. We regularly take on properties slightly outside the radius, especially for recurring work and seasonal snow contracts. Send us your address and we'll give you a straight answer.
For anything inside our standard radius, no. If you're on the outer edge and there'd be a travel element, we'll tell you upfront in the quote.
Snow Removal & Winter
We add you to our route before the first snowfall. From then on we come out automatically whenever there's snow — you don't have to call. It also puts you first in line on busy storm days.
Both. Ice management is part of what we do, because a cleared driveway that's still icy is still a hazard. It's included in seasonal contracts.
That's the main reason most businesses book with us. An uncleared or icy walkway is a genuine liability the moment someone slips. We keep parking areas, sidewalks and entryways clear and treated on a documented schedule.
Yes, though availability on storm days goes to contract customers first. Per-visit is fine for occasional storms or a one-off clearing.
Window Cleaning
Whichever you need. A lot of customers start with exterior only and add interiors later. Tell us the scope and we'll price it that way — no assumptions.
Yes, and that's the part most people notice. We brush and wipe the sills, tracks and screens as part of the job, because that's where a lot of the dirt actually sits.
In most cases, yes. Mineral spotting from rain and sprinklers responds well to the right treatment, though spotting that's been etching into the glass for years may not come out fully. We'll tell you honestly what to expect before we start.
Two to four times a year keeps glass genuinely clear for most homes. If you're near the coast or under a lot of trees, more often helps. Most customers move to a monthly, quarterly or seasonal plan.
Still Have a Question?
Not everything fits in a list. Send us a text with what you’re wondering about and we’ll give you a straight answer — no sales pitch.